Our Emergency Department is a Level II Trauma Center (functions as a Level I with most penetrating trauma) in Northwest Detroit, serving over 100,000 patients per year.
Our facility hospital is offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics / gynecology and cosmetic services. Our joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Our facility operates more than 21 outpatient sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals nationally to be awarded a Robert Wood Johnson Foundation grant to help set the standard of cardiac care for hospitals and physicians through the nation.
In collaboration with senior leadership and subordinate staff, plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units or services. Ensures that regulatory requirements/standards are communicated, implemented and monitored. Collaborates with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and objectives. Models customer service excellence. 1. Assures quality and appropriateness of care. Facilitates and supports the establishment of unit based quality improvement programs and supports continuous improvement processes.* Uses processes and metrics to manage/measure accountability for self and assigned services or units. 2. Creates an environment of shared decision-making. Promotes multidisciplinary collaboration on patient care and related issues. Serves as a facilitator by removing barriers that prevent staff from effectively and efficiently performing their roles. 3. Promotes positive customer relations with physicians, patients, families, visitors and employees; follows up on all complaints and provides feedback. Monitors level of patient, staff and physician satisfaction. Adheres to the Customer Service Standards.* 4. Plans, implements and evaluates staff development & competency maintenance programs. Ensures that elements of performance improvement findings are incorporated into educational programs as appropriate. Supports professional growth and development programs, such as tuition reimbursement and nursing grand rounds. In collaboration with the clinical manager, ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.* 5. Develops, implements, monitors and adjusts capital and operating budgets. Provides variance reports and/or corrective action plans as requested. Mentors subordinate staff in creation and evaluation of budget. Develops, implements and realizes effective cost containment measures.*Collaborates with DMC Finance representatives to create supplemental reports as appropriate. 6. Develops business plans and/or requests for proposals as requested/required. 7. In collaboration with clinical manager and unit staff, interviews, selects, evaluates, counsels, disciplines and terminates unit personnel.* Ensures that appropriate human resource activities are completed on a timely basis and in conformance with established policy. Develops, reviews and/or revises and monitors reports related to retention and recruitment activities. 8. In collaboration with peers & other members of the healthcare team within the facility & system (as appropriate), ensures that all policies, procedures and standards related to assigned unit/service areas, are reviewed/revised as outlined by regulatory standards and that clinical policies are evidence-based. Ensures staff compliance with state, federal laws and regulatory agency standards/requirements. 9. Develops unit/service goals and objectives and strategies which promote the mission, vision and values, the individual operating unit and/r clinical service; achieves related goals.* 10. Maintains communication lines between self and staff and among staff, by conducting regular staff meetings and providing opportunities for team building and problem solving within a shared decision-making framework.* Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.