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IMPLEMENTATION/ONBOARDING SERVICES & CUSTOMER SUCCESS SPECIALIST

REMOTE, REMOTE
We’re looking for someone with a background in Accounting & Finance and experience with ERPs, software implementation and customer success program. You must be comfortable operating in a fast-paced, dynamic start-up environment. You will be handling software implementation and customer success for customers. 
 
Responsibilities
 
Primary (Implementation/Onboarding Services):
-       Work closely with the sales team during the sales cycle to demo our product and help sell our onboarding services
-       Work directly with clients to determine their requirements and configuration options for their onboarding to the platform
-       Develop and refine implementation & onboarding functional and technical documentation
-       Act as a technical main point of contact for clients and development team during the onboarding process
-       Coordinate specific client requests for custom enhancements with Product and Engineering teams
-       Research specific issues for Clients to analyze the root cause of a reported observation, including analysis within Client’s Production environment, ERP, CRM, etc.
 
Secondary (Customer Success):
-       Respond to product-related or functional questions from all team members, including account executives
-       Understand gaps between our product’s standard functionality and a Client’s business process to communicate new features to product development team for future releases
-       Help define and rollout customer success programs to ensure retention
-       Drive customer engagements for some of our most-valuable clients to secure renewals and upselss
-       Analyze trends in C-Sat/NPS scores to identify areas of improvement
-       Consolidate findings and present to Clients on a monthly or quarterly basis to identify the necessary action steps for improving adoption metrics
-       Identify customers that may be at risk of terminating their relationship and then define & execute plan for rebuilding the relationship
 
Requirements
 
-       BS degree, preferably in Accounting, Finance, Business Administration, Business Information Systems, or another related field
-       5+ years experience implementing one or more ERP application such as SAP, Oracle-NetSuite, Sage, or Microsoft Dynamics; Knowledge of CRM such as Salesforce a plus
-       Excellent understanding of accounting processes, including accounts receivables / OTC (order to cash) workflow and revenue management
-       An understanding of a startup environment, a passion for customer success and helping to build a company from the ground floor
-       Sound business acumen skills; thrive in a fast-paced, dynamic environment
-       Strong organizational skills, attention to detail, and ability to manage a tight schedule
-       Excellent problem solving, critical thinking, and analytical skills, including using Excel
-       Excellent spoken and written communication, interpersonal, relationship building skills
-       Strong presentation and group facilitation skills
-       Ability to work both independently and with a team
-       Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
-       Experienced in global markets, customs and individual country business protocols and dynamics
-       Highly motivated and independent contributor
-       High energy, enthusiasm, and passion for the business  
 
Benefits
You will receive all the usual benefits and perks you'd expect from a high-growth company. In addition, you can expect a fantastic work environment powered by an amazing team. Benefits include:
 
●      Competitive salary and OTE plan commensurate with experience
●      Clear progression and career growth plan
●      High quality benefits package
●      Collaborative environment with many perks for those who perform!
●      Company subsidized Medical, Dental, and Vision Insurance
●      401(k) Retirement Plans –Company Match Offered
●      Life & Disability Insurance –Company Sponsored
●      Paid Vacation, Sick Leave, & 11 Company Holidays
●      Career & Leadership Development
●      Tuition Reimbursement Program
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 

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