Field Engineering Specialist - Long Island, NY
Territory: New York City -Qualified candidates must currently reside or willing to relocate to New York City. New Hyde Park area is highly preferred.
As a research-focused healthcare company, discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. We are a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our dedication is to build a work environment where feeling valued, respected, and empowered is a daily experience. is an equal opportunity employer.
The Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for assigned product lines, and provide valued service to your laboratory customers in an assigned territory. The Field Engineering Specialist, in the Support Network, serves as a technical repair specialist to assigned product lines and geographies. We offer an extensive training program, company car, and additional tools you will need to be successful.
The FES also:
Provides routine technical support to customers on operational and maintenance aspects of system equipment
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
Serves as customer contact on routine technical and service related problems
Schedules and performs preventative maintenance per department guidelines
Supervises customer equipment performance and is able to respond and resolve most routine issues
Refers sophisticated problems and issues to higher levels
Receives training and delivers service within the normal scope of the position
Follows documented practices, policies and procedures in providing repair and installation support
Diagnoses mechanical, hardware, software and system failure, using established procedures
Resolves most efficient repair/resolution to minimize customer downtime
Provides analysis, feedback and recommendations on product failure trends and service ability issues
Documents all activity in a manner aligned with company’s quality procedures
Is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions
Is responsible for ensuring and maximizing customer satisfaction with equipment and related products
Promotes effective, positive, and productive communication among team to ensure and improve happiness of customer base
Leads customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality
Identifies revenue generating and cost saving opportunities, implements the Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers
Maintains expenses within departmental guidelines and controls inventory and all company property
Who You Are:
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Advanced knowledge of electronics, electro-mechanical systems, and information technology
Ability to serve as an internal technical resource for lower level staff
Knowledge of basic chemistry
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
Good written/verbal communication, organization and prioritization skill
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
Ability to travel, including some overnight travel, is required
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!
This position does NOT provide sponsorship so please do NOT apply if you require sponsorship. Thank You
KP Recruiting Group
"Bringing Talent to the Marketplace"
KP Recruiting Group is a well established and very respected recruiting firm. We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients. We are very experienced in many industries and have a wide range of clients. We will serve as your advocate during your career search! Let us do the work for you! There is never a fee for our services!