- Supervises servicing personnel in the day-to-day functions of Servicing.
|
- Keeps informed of trends and developments in changing rules/regulations pertaining to both private, insured mortgages, FNMA/FHLMC, FHA, VA and RD.
|
- Administers all servicing functions within the assigned organization. Ensures that all policies and procedures are aligned with corporate goals and initiatives and comply with regulatory guidelines.
|
- Ensures that all data is input into the system accurately and timely and that all applications have met regulatory requirements.
|
- Assists in the development/implementation of customer service standards. Provides written reports on service standards, including turnaround time.
|
- Keeps informed of rules and regulations as they pertain to RESPA, HMDA, Fair Lending Practices and all compliance regulations.
|
- Evaluates work flow procedures and implements changes to improve efficiencies. Ensures that all policies and procedures set by business unit are being followed.
|
- Creates and maintains follow-up procedures. Responsible for overseeing the training of new Servicing Processors to ensure accurate and consistent work flows are communicated. Provides direct back up for subordinates in servicing.
|