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TECHNICAL CUSTOMER SERVICE REPRESENTATIVE-MANUFACTURING

PHILADELPHIA, PA

JOB PURPOSE:

Serves Customer by providing product and service information. Communicating with customer to determine their requirements for products and services. Discerns needs of customer and aligns with company capabilities and capacities. Completes the flow down of customer requirements throughout the organization in connection with the quotation and order process.

 

ESSENTIAL JOB DUTIES:

Technical Customer Service Representative’s Duties and Responsibilities:

 

Processes incoming customer inquiries, requests for information and orders. Analyzes the content of the order, supplying missing or incomplete information, verifying the accuracy of the information, including pricing, discounts, Conditions of sale, shipping instructions and initiating the internal order in the company ERP system.

 

Communicating with customers by visiting or other method attempting to convince prospective clients of desirability and practicability of products and services offered. Customer contact could be engineers, buyers and other personnel at industry or other establishments.

 

Maintains current knowledge of shop backlog manufacturing capacity. Estimating production lead times for quotations and new orders based on contacts with the engineering, manufacturing and quality control departments.

 

Resolves product or service problems by clarifying customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

 

Maintain and enhance customer communication. Coordinating response to any customer request regarding a current or previous order. Visit customer sites, possibly in conjunction with other  personnel.

 

Maintains professional and technical knowledge. Attending education workshops, reviewing professional publications, establishing personal networks, participating in professional societies plus continuing education in company products, applications, sales policies and procedures.

 

Other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities for this job.

 

JOB QUALIFICATIONS:

Bachelor's degree from four-year College or University; or three years minimum related experience and/or training; or equivalent combination of education and experience.

Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
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