The Americas Associate Service Center (ASC) Total Rewards Sr. Manager is a high profile role that will lead a team of highly effective lead associates who function as an extension of the Total Rewards COE (Center of Excellence) to provide execution of Total Rewards (TR) policies and programs. Total Rewards includes all aspects of administration related to health, retirement, compensation, compliance, mobility and leave programs.
Leads the ASC Total Rewards Service Delivery team, ensuring effective execution of Total Rewards programs, and a positive and consistent associate experience;
Effectively leads the team, demonstrating the strength of team leaders’ expertise to derive best service across specialist workstreams and best outcomes for our associates, aligned to the Total Rewards CoE and their policies and programs;
Provides guidance and implements continuous improvements on processes, collaborating with the Total Rewards COE, the larger HR organization, and incorporating the voice of the associate;
Recognizes efficiency opportunities, gaps, and concerns and proactively engages proper partners for resolution;
Ability to provide clarity in ambiguous situations and provides leadership by prioritizing work;
Establishes strong partnerships across BD, both within HR, payroll, and legal, as well as with 3rd party vendors as it relates to BD’s programs;
Leads cross-functional projects to implement changes or facilitate new services;
Partners with the Total Rewards COE to ensure the facilitation of annual cycle processes such as compensation, open enrollment, etc. This includes understanding the implications of system changes, testing, and execution of annual cycles with a focus on the associate experience;
Working within a service delivery organization, coordinates and delivers outstanding customer service for escalated issues and ensures staff understands the imperative for excellent and timely customer service for all associates;
Engages peers to apply consistent approaches across regional associate centers, leveraging the Total Rewards CoE to create best case scenarios; and
Guarantees adherence with all applicable state and federal regulations for all TR programs delivered.
Education and experience required:
BA/BS degree in HR or applicable business degree
Minimum of 5 years’ experience working in Total Rewards including strength of knowledge in compensation, retirement and benefits;
Minimum of 5 years’ experience directly leading people with demonstrated ability to lead, mentor and coach a mid-sized team in a service delivery organization;
Demonstrated experience leading both enterprise-wise projects and service delivery across a large group of partners
Proven ability to project lead and optimally navigate challenging priorities; and
Thorough understanding of standard methodologies around benefits delivery, integrations, and process.
Professional Skills & Key Competencies
Able to recruit, motivate, develop, and retain top talent on your team. You foster an environment that encourages people to take smart risks and do their best work;
Understand the associate experience at the forefront of everything you do. You’re able to navigate between the two worlds of user experience and compliance, and you never sacrifice one for the other;
Demonstrated experience in building processes/programs from inception;
Able to recognize the power of diversity. You believe in a supportive and inclusive workplace, where everyone feels valued and included; and
Successful manager of multiple stakeholders. You pull together the right people to deliver the optimal outcome. You get things done by working both with and through people.
Desired / Additional Skills & Knowledge
Previous experience with Workday
Professional certification(s) applicable to the role