You’ll sweep us off our feet if you have...
A servant leader mentality
A demonstrated track record owning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.
The ability to translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.
Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partners don’t have to.
The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.
Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers.
Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.
You’ll make an impact by:
Conducting quantitative on-line research methodologies with systems (for example, UserZoom, Keynote), Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)
Pulling from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
Enhancing your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
Collaborating seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
Working quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the Omnichannel business. Capable of working on multiple projects concurrently in a very fast paced environment, ensuring that quality deliverables are achieved on time.
Staying up-to-date with the latest industry news and developments.
Contributing to team processes and standards to help establish best practices for research.
Having exceptional communication & presentation skills, both written and verbal.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
-Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
-Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years
design research experience OR 9 years design research experience