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VOICE SYSTEMS ENGINEER SUPERVISOR

WEST READING, PA
We have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Our commitment to Advancing Health, Transforming Lives.
 
Responsibilities:
Reporting to the System Director IT Service Delivery & Engineering, the Supervisor Voice Systems Engineering will be responsible for planning, supervising and evaluating all aspects of telecommunications operations. The position will act as a supervisor, liaison, advisor, project manager and technician on technical telecom issues within our enterprise. The position entails developing new ideas, systems and technology, and analyzing and improving the existing infrastructure all within a Change Management framework. This will include working with vendors and internal teams for system design, acquisition, repair, modifications, training, etc. In addition, the Supervisor Voice Systems Engineering will also establish, manage, maintain carrier services for both voice and data to include telephone switches, fax, voice mail and unified messaging. The Supervisor is responsible for managing and optimizing staffing levels for all shifts, overseeing Analyst activity during designated shifts, and creating all statistical reports dealing with the activity and problem types. Facilitate escalated resolution of incidents and service requests. Use voice and network monitoring tools and established procedures to continually monitor designed network and system monitoring devices.
 
 
Qualifications:
EDUCATION REQUIREMENTS
High School Diploma or GED
 
EXPERIENCE
Relevant Experience
 
CERTIFICATION AND LICENSURE REQUIREMENTS (MAY VARY BASED ON DEPARTMENT NEEDS).
No Licensure or Certification Required
 
REQUIRED SKILLS
Excellent Communications Skills
Excellent Interpersonal Skills
Excellent Teamwork Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Visio
Multi Line Telephone Operational Skills
Multitasking
Computer Skills to include use and navigation
Analytical Skills
Customer Service Skills
Detail Oriented
Problem Solving Skills
Organizational Skills
Listening Skills
Project Management Skills
Collaborative Skills
Leadership Skills
Good Reasoning Skills
Strategic Thinking
Negotiation Skills
Financial and Business Acumen
Relationship-Building Skills
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 

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