You will be part of our growing Client Management Strategy Team and have an important position to manage the strategic program(s) day to day, including driving key initiatives and creating a high level of client satisfaction. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.
Specific responsibilities include, but are not limited to:
Develop deep relationships with the partner/client and their program managers; will be the main day to day point of contact for assigned partner(s); will be the face of the client externally
Establish interaction models and routines both internally and externally to drive program work forward
Manage and coordinate key partner meetings, inclusive of day to day working teams and monthly business reviews
Lead teams cross functionally to solve problems and implement strategic initiatives for the assigned portfolios; represent the program’s intent across various internal areas (e.g. tech)
Will play a key role in managing contract adherence, SLA’s, escalations and compliance with policies/procedures for assigned program(s)
Develop portfolio management strategy, including growth plans
The desired experience and skill set for the ideal candidate include:
Strong communication and relationship management skills: Strong written and oral communication credentials, coupled with strong interpersonal skills to build deep relationships
Clear results orientation: Focused on achieving both short and long term goals. He/she should be able to execute an agenda in an uncertain and fluid environment while overseeing multiple projects concurrently.
Customer Focus: The candidate will have an ability to assess client/customer needs and work across support partners to solve key problems or support new initiatives.
Bachelor's degree or Military experience.
At least 3 years of experience in credit card, B2B payments or financing industry with an issuer, fintech, partner or as a consultant
At least 3 years of experience in client management
Master's Degree or MBA