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Genesys Cloud Google Dialog Flow Project Manager (Remote)

United States, United States
Job Duties
Work with clients to guide and assist them on their digital journey
Design and develop AI based conversation solutions using Google Dialogflow
Evaluate solution architectures and identify opportunities for improvement
Lead client discussions to translate high-level business requirements into specific technical requirements and produce and communicate solution designs to the development team
Actively work with client development teams during design and playback sessions to refine the solution design and any identify improvements

15+ years of experience building call center/collaboration/telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
Hands on experience in implementing Genesys Cloud product and building Bots using Google DF Platform and integrate with Genesys PureCloud
Experience using Google DF and REST API for building the Bots
Experience with Google dialog workflows for interaction and routing
Experience in Java
Knowledge of REST APIs
Knowledge of APIs and BFS Domain

Preferred Skills
Knowledge in Contact Center technologies (including CRM and WFM)
Experience in Agile frameworks, story boards and projects
KP Recruiting Group was started to create a world-wide network of multi-level, highly skilled talent; that are either experts or working to become one, in their respective fields. Our process involves focusing on the talent, skills, and experience of an individual as a key indicator of the present and future value that they will bring to any organization.

In establishing a network, we are able to forge genuine relationships with talent and gain valuable insight that allows us to understand what motivates them. This data allows us to give strategic advice to our partners as they go through the process of managing their human capital.

See our jobs and apply here: https://kprecruitinggroup.catsone.com/careers/7781-General

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