In this role, you have the opportunity to
Provide pre and post-sale technical support in the specialized area of Routing and Switching. You will own services pertaining to networks (Solutions Reviews and Health Checks), Connectivity Service Network (CSN), Hybrid, and Direct Connect Activities. You will consult, configure, implement, troubleshoot, and maintain ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team to key customers throughout the New York Metro District (New York, NY). You will be utilized as a zone resource throughout the East Zone (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, and WV), as needed. This role reports to the District Solution Manager.
The candidate can reside anywhere within the New York Metro District. Travel to customer sites nationally may also be required on an as needed basis.
You are responsible for (but not limited to)
Acting as the subject matter expert (SME) by collaborating and consulting effectively with sales and service partners, as well as customers and healthcare institutions, to ensure successful integration of solutions into the customer IT environment and to achieve overall business objectives.
Applying industry standard practices and our company standard implementation to all customers who choose company solutions.
Delivering consultative services within the assigned domain of the resource.
Deploying and/or integrating software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments.
Educating customers to maintain their systems.
Leveraging insights to drive service innovation leads that align with customer needs.
Resolving technical issues and offering proactive technical support.
Documenting solutions to ensure support teams and other consultants can participate in support and onward development.
Contributing to the collective learning of our company, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leveraged across multiple projects.
Practicing strong configuration management and version control.
Participating as a key member of the implementation project and/or support team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise.
Driving continuous improvements of implementation methodology and service offerings based on customer feedback.
You are part of
The company's Connected Care – Hospital Patient Monitoring (HPM) business. This division of our company specializes in the installation and service of patient monitoring devices, networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks, as well as consult with customers on high-end integrations.
You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.
To succeed in this role, you should have the following skills and experience
Bachelor’s in computer science, electronics, biomedical, or other related disciplines and/or equivalent combination of education and 3+ years of professional working experience in the healthcare/IT technologies or electronics industry, preferably in a field service and/or hospital environment.
Cisco certifications at the professional level required – CCNP Enterprise with Routing and Switching concentration. Significant progress toward professional level certifications may be considered. Demonstration of skill sets from completions of one or more of the following courses are preferred:
ENCOR – Implementing and Operating Cisco Enterprise Network Core Technologies v1.0
DCAC9K – Configuring Cisco Nexus 9K Switches in ACI Mode v3.0
IP6FD – Ipv6 Fundamentals, Design, and Deployment v3.0
ICM – Implementing Cisco Multicast v3.0
CSCGW – Cisco SIP, CUBEs and Gateways
Experience with medical devices such as patient monitoring, telemetry units highly preferred.
Working knowledge of electronic circuit boards, processors, and computer hardware including applications, programming, and systems functionality.
PC competency, to include basic knowledge of word processing, spreadsheets, and databases required.
Ability to demonstrate exceptional customer service skills.
Ability to communicate, written and verbally, with various levels of employees and customers.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
Must have and maintain a valid driver’s license and driving record that is compliant with our company’s Fleet Policy.
KP RECRUITING GROUP
KP Recruiting Group was started to create a world-wide network of multi-level, highly skilled talent; that are either experts or working to become one, in their respective fields. Our process involves focusing on the talent, skills, and experience of an individual as a key indicator of the present and future value that they will bring to any organization.
In establishing a network, we are able to forge genuine relationships with talent and gain valuable insight that allows us to understand what motivates them. This data allows us to give strategic advice to our partners as they go through the process of managing their human capital.
See our jobs and apply here: https://kprecruitinggroup.catsone.com/careers/7781-General