In this role, you have the opportunity to
Support the company's Connected Care – Hospital Patient Monitoring (HPM) business as a Technical Consultant 1 – Patient Monitoring throughout the Lubbock and Amarillo, TX area. This position is responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service to deliver real time patient data requirements. In partnership with a dynamic customer care team of clinical, sales, and service partners, this position will support activities to grow the business in the given geography.
You are responsible for (but not limited to)
Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break fix operating model to a customer solution focused operation model.
Driving continuous improvements of our implementation methodology and service offerings based on customer feedback; actively supporting to implement service strategies to achieve customer loyalty.
Structuring problems and designing effective solutions to which the customer believes and advocates.
Developing enduring relationships with customers at all levels to ensure project completion, customer success, and more business; earning the respect of the team.
Communicating, verbally and in writing – face to face and from a distance, simply and persuasively to different customer audiences, ranging from individual contributors to organizational leadership.
Leading and directing a diverse team of internal and external resources.
Documenting solutions to ensure support teams and other consultants can participate in support and onward development.
Actively participating as a member of the regional work team and working to improve team processes with clinical, sales, and service partners.
Contributing to the collective learning of our company, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leveraged across multiple projects.
Serving as a key member of the implementation project and/or service team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise.
Coordinating project resources and tasks efficiently to create more leverage; enabling team members to focus more on customer deliverables.
Operating under the required knowledge of State and Federal regulatory requirements; adhering to established training, quality, and safety requirements.
Managing company assets effectively in accordance with established our company processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
Performing all administrative duties within established our company and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Executing activities as described in the company's Excellence Process Framework.
Representing our company professionally in both customer and internal team situations.
Improving operational performance and compliance, individually and across the Connected Care organization; supporting change initiatives to improve inefficiencies, productivity, and execution of business commitments.
Installing, servicing, and testing IT networks, following stringent real-time patient data requirements.
Installing complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments.
Independently diagnosing and resolving electronic, network, and mechanical problems; providing a technical review of system configurations to ensure viability of system performance during implementations.
Building, deploying, and/or integrating solutions.
Collaborating on fulfilling technical implementation deliverables, such as detailed design documentation, system build, configuration, and testing.
Resolving technical issues and offering proactive technical support.
Practicing configuration management and version control.
May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.
You are part of
The company's Connected Care – Hospital Patient Monitoring (HPM) business. This division of our company specializes in the installation and service of patient monitoring devices, networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks, as well as consult with customers on high-end integrations.
You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.
To succeed in this role, you should have the following skills and experience
Bachelor’s in computer science, electronics, biomedical or other related disciplines and/or equivalent combination of education and 1+ years of professional working experience in the healthcare/IT technologies or electronics industry, preferably in a field service and/or hospital environment.
Cisco Certified Network Associate (CCNA) certification and network troubleshooting experience is highly preferred.
Experience with medical devices such as patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Working knowledge of mechanical devices, tools, and test equipment; must possess demonstrated skills in using oscilloscopes, digital multimeters, etc.
Working knowledge of electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
Experience and knowledge of telecommunication systems required.
PC competency, to include basic knowledge of word processing, spreadsheets, and databases required.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
Ability to demonstrate exceptional customer service skills.
Ability to communicate, written and verbally, with various levels of employees and customers.
Must have and maintain a valid driver’s license and driving record that is compliant with our company’s Fleet Policy.
KP RECRUITING GROUP
KP Recruiting Group was started to create a world-wide network of multi-level, highly skilled talent; that are either experts or working to become one, in their respective fields. Our process involves focusing on the talent, skills, and experience of an individual as a key indicator of the present and future value that they will bring to any organization.
In establishing a network, we are able to forge genuine relationships with talent and gain valuable insight that allows us to understand what motivates them. This data allows us to give strategic advice to our partners as they go through the process of managing their human capital.
See our jobs and apply here: https://kprecruitinggroup.catsone.com/careers/7781-General