Customer Service Manager

Location: South Brunswick, NJ
Date Posted: 11-03-2017
Job Description:
Leads, directs, and executes day-to-day operational objectives of one or more supervisors, and in some instances, directly manages activities of other exempt and non-exempt employees. Directs and coordinates customer service staff in providing excellent customer service for products and services offered.
Detailed Description ·Ensures compliance to policies and procedures related to customer service.·Develops and monitors appropriate measures for customer service performance, including service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity.·Manages people and processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency.·Manages customer service associates.·Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.·Develops, nurtures, and grows a focused and motivated team of people with common goals and a strong sense of interdependence for success.·Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity.·Works with inside sales in handling of quotations, expediting shipments, providing price and delivery information.·Coordinates with purchasing in expediting shipments from manufacturers.
Job Requirements
EXPERIENCE:Directly related training or experience - 2 years experience required
EDUCATION:High School Degree or Equivalent required
SKILLS/REQUIREMENTS:Business and management principles involved in strategic planning, resource allocation, and production methods
Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Excellent written and verbal communication skills
Strong computer skills
Ability to learn, understand, and apply new technologies
Working Environment:· General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.Physical Requirements:· Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Mental Requirements:· Employee required to problem-solve. · Employee required to communicate with the public.
Candidate Must Have:
  • Customer Service
  • People management
  • Strategic Planning
  • Resource Allocation
  • Communication Skills
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!

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