NOC Network Team Lead

Location: Buffalo, NY
Date Posted: 02-11-2018
Team Overview
Network Operations is part of Global Technology Infrastructure department and is responsible for managing the global network and security infrastructure, including the iShares platform. The team performs multiple operational, project and engineering aspects in routing, load balancing, monitoring and optimizing the network. We are extending and building a new team for level 1 monitoring in three locations and adopt the follow-the-sun model to monitor the network estate.
Role Responsibility
  • Work closely with regional and global teams to provide ongoing support for the global network infrastructure, which includes the iShares platform
  • Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
  • Responsible for overall incident, and requests and change management during designated shift
  • Perform network configuration changes in accordance with change management process
  • Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
  • Create and maintain network documentation as it relates to network configuration, network diagrams and processes.
  • Occasional weekend and evening work
  • Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
  • Provide leadership in network operations support locally and collaboratively with global peer
  • Minimum 5 years experience in IT infrastructure engineering/support role
  • Minimum 2 years experience in managing NOC team
  • Advance knowledge of network routing and switching technologies and protocols
  • Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls
  • Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and WAN accelerators
  • Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7
  • Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations
  • Good academic background with a degree or equivalent qualification in Information technology, Business Studies, Computing or relevant subject.
  • Scripting and Programming skills for phyton, bash, vbscript, etc.
  • Working knowledge of Unix / Linux
  • CCNP Cisco / CCSA Check Point certification or higher a plus
  • Understanding of IP telecommunications a plus
  • Strong communication and documentation skills
  • Ability to work under tight timelines and pressure
  • Demonstrates a high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates, regardless of the office locale

Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
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