TECHNICAL SUPPORT CONSULTANT-MIDDLEWARE

Location: INDIANAPOLIS, IN
Date Posted: 04-15-2018
The Technical Support Consultant will be responsible for understanding and supporting middleware. This person will have an understanding of work flows in a lab environment and understand how data moves from one instrument to another. Experience with trace files and reading trace files is a nice to have.
 
As a Technical Support Consultant-IT, in the Customer Support Center you will perform coaching and training needs assessments, and coach and train staff in new product launches and refresher courses. You will provide troubleshooting support for complex customer issues and mentor and train new hires. 
 
The Technical Support Consultant: • Monitors needs for mandatory training. Administers training in support of new product launches and refresher courses. Assists with troubleshooting complex customer issues. Mentors new hires in making a smooth and confident transition to stand alone capability in telephone support. Updates/shares information through voice/paper memos on different, high-visibility, critical customer account issues. • Liaison and consult with various departments to resolve diverse issues which directly and indirectly affect customers. Participates and represents team during interdepartmental meetings to identify possible issues/concerns that may affect future product service. Acts as knowledge bridge providing practical advice that ultimately shapes product launches, reducing post product release service-related issues. • Reviews, corrects and advises on Technical Publications (customer bulletins, product inserts, etc.) prior to public release resulting in fewer service-related problems for the customer and the service department. Remains current on company/customer communications and the latest in medical technologies. Maintains a continual learning process to remain informed of changes in relevant hardware, software and reagents. • Utilizes, participates, and provides input into troubleshooting schemes and guides to resolve customer problems. Consults with key resources as needed. Accurately documents events and sequence of events in applicable database systems sufficient to provide an account profile for future effective technical support. Identifies potentially damaging customer account issues and escalates for action/implementation to maintain/retain customer accounts. • May provide direct technical support to internal and external customers including coaching of Technical Product Support Specialists. 
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
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