CUSTOMER SERVICE ASSOCIATE (BILINGUAL JAPANESE/ENGLISH)

Location: FULLERTON, CA
Date Posted: 07-12-2018
We are pleased to present the following job opportunity with our client!  Take a look and if you meet the requirements please submit your resume and we'll be in touch if you're a good fit!
 
Job Summary: 
 
Reporting to the Supervisor of the Japanese Customer Service Unit, the Customer Service Associate is responsible for providing extraordinary customer service to the Japanese deposit customer of the bank.  Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority.  Provide a high level of responsiveness when working with clients and account officers/sales officers regarding a customer relationship.  Analyze data and make recommendation as to exposure and possible risk to the bank on, new accounts, wire transfers, book transfers, overdraft conditions and uncollected funds usage.    
 
  Major Responsibilities: 
  • Respond to customer inquiries regarding deposit products, account analysis, service charges, and cash management services.   
  • Review credit report, gather information, recommend items to be returned or paid and inform account officers of any OD, NSF or UCF situation.  Contact customers in accordance with request from account officer.    
 
Qualifications Additional Information:  
  • Work schedule is 2:30 pm to 11:00 pm
  • Bilingual skills required: Japanese and English (Business level Japanese)
  • Excellent communication skills required 
  • Able to work independently with maximum efficiency 
  • Ability to prioritize and organize multiple tasks with excellent follow up 
  • Flexibility and willingness to work any schedule 
  • PC knowledge (Microsoft Office Suite)  
  • High School diploma or equivalent
Prefer previous experience in a banking or financial call center environment preferred.
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
or
this job portal is powered by CATS