TRUCK SERVICE CENTER SUPERVISOR

Location: AURORA, CO
Date Posted: 09-03-2018
We are pleased to present the following job opportunity with our client!  Take a look and if you meet the requirements please submit your resume and we'll be in touch if you're a good fit!
 
KEY DUTIES & RESPONSIBILITIES:
  • Review all work orders and verify hours and materials quoted for each operation.  Assist with service quotes as needed or requested.
  • Review all work orders with the assigned tech prior to starting the job in the shop, making sure the tech understands the quoted hours and repair.
  • Have daily communication with the Service staff to ensure proper scheduling of units to meet the customer expectations.  
  • Work with the service staff daily to schedule all units into the shop, revise as needed during the day.
  • Perform quality checks on all completed units with the tech and sign off on the work order that all work has been done in accordance with the work order.
  • Review all completed work orders for the proper material usage, once completed, turn completed paperwork into the materials department for processing.
  • Communicate and report all discrepancies on quoted work orders to the Service Manager as it relates to material and labor, this must be done as soon as it is noted.
  • Work with the material department to ensure that the tech’s have all of the material needed to perform the repair.  No job is to be started unless all of the material is present or due with-in 24 hours.
  • Notify the Service Manager and Estimator as soon as possible if at any point in the repair a modification is needed to complete the work, please provide the recommended information so this can be re-quoted with the customer approval.
  • Monitor all shop employees progress, attendance and job quality and performance and report to the Service Manager with any recommendations on improving efficiencies.
  • Complete daily yard check to ensure that all of the units on the ground is accounted for and logged on the daily schedule with a comment on the status of unit.
  • Maintain and verify daily the direct work force hours and report to the Service Manger.
  • Document in writing, any repetitive problem concerning the shop floor personnel and or issues.
  • Ensure that the facility follows our national account programs as it relates to service work and turn times. This standard applies to all customers unless directed otherwise.
  • Improve communication with internal and external customers by development and maintenance of systems reporting.
  • Provide assistance to other department personnel including regional facilities, concerning changes with work operations and/or information as it relates to Service.
  • Notify Service Manager of needed repairs to shop equipment, ensure that all equipment is kept up to date and in working order.
  • Be prepared to attend meeting as needed and discuss any related issues and or concerns that affect the shop, personnel and or any cost saving measures.
  • Provide customer base and other departments with job status and activities relating to the Service function as requested.
  •  Communicate pertinent information concerning opportunities or problem situations to appropriate personnel with follow-up to Service Manager.
  • Must be willing to work overtime and Saturdays from time to time or as the situation calls for.
     
  • Maintain a task list that will ensure the order and cleanliness of the main shop and paint department. The shop must be cleaned daily at the end of the shift. In addition, the shop must maintain a five (5) " S" standard of cleanliness.
  • Assist with the annual physical inventory for Parts and Service Department.
     
     
 
EXPERTISE REQUIRED:
 
  • Supervisory experience
  • Minimum 5 years experience quoting truck and trailer repairs
  • Microsoft Office Software/ AS400 plus
  • Understanding of credit and collection
  • Self Starter
  • Ability to work well with others
  • Ability to handle multiple projects and deadlines
  • Excellent phone etiquette, customer service and organizational skills
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
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