Manager SAP Service Management

Location: San Diego, CA
Date Posted: 10-30-2016
Job Description : Our client is the world leader in serving life science community. Their revenue is in the billions with 50,000+ global team members in 50 strategic countries. Their mission is to enable their customers to make the world healthier, cleaner and safer. They help their client's enhance life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through their premier brands they offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Compensation= To $140,000 + bonus + benefits + fun perks
Open to = US Citizenship, Permanent Resident (Green Card)
Location = Boston or San Diego (Paid relocation)

Manage the global process template in the area of Service Management within our client’s SAP landscape. Work with senior business leaders and global process owners to drive process innovation across the service Management operations. Lead multi-functional teams on the content, format, and application of SAP Service Management functionality to best suit needs of end users while maintaining a globally standard template.

Influence leadership across the businesses and provide subject matter expertise to aid in decision making and implementation. Collaborate with other senior managers to establish strategic plans and objectives. Coordinate and leverage opportunities across various business units and divisions to maximize return on investment.

Monitor existing and new projects to ensure compliance to process templates and identify new opportunities to leverage new functionality. Evaluate business adherence to global process model and identify opportunities for optimization. Manage the selection, performance and development of staff to improve team effectiveness for both local and remote employees.

Maintains current knowledge of, and ensure all functional work team activities are conducted in compliance with the full range of related internal and external systems, technology, policies and procedures. Manage all extended resources within their area of responsibility. Resolve cross functional issues with different user groups and SAP teams.

Provide process training and issue resolution as required. Coordinate resource planning and future resource requirements with program management team’s rolling forecast to optimize employee and contractor mix. Communicate complex issues and solution alternatives to users. Articulate solution options and using SAP configuration creatively versus developing modifications to SAP code. Comply with company’s Global IT Policies and Procedures.

Bachelor’s Degree in Computer Science with equivalent work experience accep. Bachelor’s Degree in a related discipline preferred. Comprehensive knowledge of Commercial supply chain processes. Experience in a continuous improvement environment with a track record of achieving significant improvement year over year.

Minimum of 10 years’ experience managing configuration, delivery and support of customer facing Service Management functionality. Knowledge of architecture, processes, and SAP functionality within the SM area of SAP. Experienced with the implementation /management of SAP Solution Manager for template management. Experience in evaluating the business strategies and requirements for SAP SM (Service Management) functionality and recommend appropriate SAP solutions. Strong interpersonal and excellent documentation skills are a must.

Ability to deal with ambiguity and the corresponding capacity to make decisions or recommendations on potentially incomplete information. Excellent customer service skills required. Understanding of IT strategy and how it relates to business objectives. Ability to lead projects on time and within budget. Ability to work in a highly matrixed environment. Strong relationship building skills. Strong analytical skills.

Ability to explain and champion technical concepts to business partners in a way that they can understand. Strong attention to detail. Strong oral and written communication skills. 3 weeks of PTO
10 Holidays. $ for $ match up to 6% base salary. Medical – PPO plan through United Health Care or a local plan KAISER PERMANENTE. Strong management and leadership skills
Candidate Must Have : SAP Field Service Management,Configuration of SAP Field Service Management Modules,Configuration of other core SAP Modules
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
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