Remote Clinical Applications Support Specialist- Patient Monitoring  

Location: Alpharetta, GA
Date Posted: 11-07-2016
Customer Support
  • Provides telephone clinical application support to external and internal customers
  • Provide remote clinical application support for end user problems using the latest remote access technologies as appropriate
  • Resolves customer satisfaction issues by providing solutions to complex clinical application issues
  • Assist with application-related escalations
  • Defines and escalates customer satisfaction and product issues as appropriate
  • Provide on-site support in critical customer situations, as determined by their manager
  • Take a self-directed leadership role in the support and resolution of clinical issues
  • Improves customer satisfaction and company profitability by timely resolution of clinical product issues
Metrics and Business Results
  • Provide regular input into knowledge-based tools
  • Responsible for timely and accurate submission of individual scorecard results
  • Perform complete and accurate data entry in the databases
  • Utilize call center tools to monitor and ensure customers’ calls are answered timely
  • Manage company assets effectively including training, tools, equipment, travel and business expenditures, etc. per company policy or procedure
  • Provide product improvement recommendations to the PMG within department guidelines
Teamwork
  • Provide a positive, cohesive company image when discussing the company, products, and management decisions, etc. with the internal and external customer
  • Act as a clinical resource for the overall goals of the team
  • Share clinical information with peers and internal customers within department guidelines
  • Assess complex problems, collects data, establishes facts, helps Technical Support Engineers to define an action plan, and drive the plan to resolution
Professional Development
  • Fulfills all designated product and related training requirements (TEDs)
  • Takes ownership of and works with manager on development planning
Your Team:
Reporting to the Senior Manager, Clinical Support, you will be a part of a strong, cohesive clinical support team and will interact with healthcare customers throughout the country.
 
Our Offer:
We offer you a dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This role will be based in our Alpharetta office off the Windward Parkway exit. This job comes with a competitive salary and excellent benefits.
 
Your Profile:
  • Bachelor of Science Degree Preferred
  • Must be registered and in good standing with appropriate credentialing body
  • A minimum of five (5) years of clinical experience
  • Three (3) years of experience in a clinical phone support environment
  • Excellent customer service skills
  • Display highly effective communication skills
  • Ability to work cohesively and effectively with employees at all levels of the organization
  • Knowledge of general anatomy and physiology
  • Ability to handle multiple simultaneous demands and prioritizes work with minimal supervision
  • Advanced knowledge of clinical applications within patient monitoring
  • Excellent organizational and time management skills
  • Scheduled on-call availability may be required
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
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