Travel Agent - Call Center - Sales Professional 

Location: Hamilton Square, NJ
Date Posted: 12-12-2016
We're hiring ambitious, sales- driven individuals who have a customer focus to join our dynamic Travel Sales team in our Hamilton, NJ Call Center (Position has option to be virtual/remote)!  Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence.  Individuals who excel at multi-tasking and are looking to work in a fast-paced, high-volume call center environment will excel in this role.
Our travel professionals are dedicated sales agents who:
·         Educate our customers on various travel products offered by the Agency.  A concentration on preferred vendor products is required.  Meets or exceeds established sales quota using preferred vendors and air carriers as specified while maintaining organizational quality call standards.
  • Proficiently serve clients with regard to various travel products offered by the Agency. 
  •  Handle all calls for Retail Offices when clients are unable to reach the Retail Office.
  •   Operates applicable automated airline reservation and ticketing system.
  •   Utilizes and standard travel reference materials and resources for cruise, tours, airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients, including troubleshooting and servicing existing reservations.
  •  Complies with all regulations and operating instructions in the collection and handling of assets. Handles refunds and complaints according to policy.
  •  Maintain working knowledge of all office and region specific travel promotions in order to assist all clients when receiving overflow calls.
  •   Maintain a working knowledge of Internet travel offerings and utilize all Internet communication tools book travel.
  • Perform corporate travel agent functions as requested
Minimum Qualifications:
  •         High School Diploma.
  •          A graduate of an accredited travel school preferred plus eighteen months experience as a travel agent. 
  •          Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.
  •         Ability to work flexible hours within a 7 day a week, 365 day a year operation. Overtime maybe required during peak periods.  Position is also subject to annual shift bidding.
  •          Satisfactory employment screening results.
Total Rewards Package includes:
  • A competitive base salary and a commission incentive plan
  • A steady member based with high-volume calls, no cold calling necessary
  • 4-weeks of Paid Time Off accrued during the first year of employment
  • Paid Holidays
  • Medical, Dental, and Vision benefits
  • 401(k) plan with employer match
  • Health & Life Insurance
  • Paid Training and Tuition reimbursement programs
  • Complimentary Premier level membership (inclusive of product & service discounts)
  • Employee Travel Discount program. 
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!

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