Client Services Supervisor-Insurance

Location: Woodland Hills, CA
Date Posted: 12-12-2016
Responsible for the supervision of a staff of Case Managers in our National Accounts Channel. Establishes individual and team priorities, monitors workflow and customer service efforts of staff. Works with internal departments, including Underwriting and Sales, to ensure overall customer satisfaction to meet departmental quotas and business objectives. Makes or recommends employment, termination, and performance improvement plans, and conducts performance and salary reviews.

Responsibilities
• Assigns team workload and coordinates staffing needs to ensure cases are processed, issued, and placed in a timely manner while managing customer expectations and satisfaction. • Prioritizes and balances on-going case management workload among staff to maintain service standards • Provides and/or oversees case management training, educational development, and accomplishment of personal objectives • Performs regular audits to ensure cases are processed effectively and service standards are met. Meet with staff regularly to review audit results and coach accordingly. • Work with carriers, producers, sales staff and any other internal staff to respond and resolve escalated case management Client Services issues • Understands client contractual arrangements to best manage account relationships • May handle case management responsibilities on unique and/or complex cases • Makes or recommends employment, termination, and performance improvement plans, and conducts performance and salary reviews

Knowledge, Skills, and Abilities • Effective interpersonal and written communication skills • Ability to provide excellent customer service to both internal and external customers • Effective time management skills • Ability to prioritize and accomplish multiple tasks simultaneously • Capable of working independently as well as in a team environment • Ability to work in a self-directed fashion • Experience with PC's in a Windows environment • High School Graduate or equivalent GED • Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area • Demonstrated time management and organizational skills • Strong attention to detail and accuracy • Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike • Ability to react to change in a productive and positive manner • Ability and willingness to support team to accomplish team goals • Minimum 1 year experience as Senior Case Manager • Proven leadership ability (credibility with carriers, peers, trust, process review to get things accomplished, using resources effectively) • Solid interdepartmental, carrier, and external customer relationships 
 
Skills and Certifications [note: bold skills and certification are required]
Strong Customer Service
Strong On Phones
Multitask
Strong Supervision and Mentoring skills
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
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