Senior Field Service Engineer- LCMS 

Location: Boston, MA
Date Posted: 12-12-2016
In the role of a Field Service Engineer (FSE) your primary responsibility will be providing on-site installations, maintenance, qualifications and repairs of multi-vendor system solutions. Typical analytical products supported include LC, GC, MS, ICPMS, UV/VIS and Data Systems. The primary area of product focus in this role will be on high-end LCMS (TOF, QTOF and QQQ). This position is primarily responsible for supporting a customer install base extending throughout New England. However, it is not uncommon to routinely perform service activities in neighboring districts or occasionally throughout the U.S. as needed.

In addition to those activities defined above, the successful candidate will be responsible for the following:
- Establishing and maintaining a highly responsive relationship and effective communication with customers, sales reps, peers and other departments to ensure customer satisfaction.
- Setting clear customer expectations and following through on commitments associated with all service activities.
- Ensuring customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. This could include providing customer training as required.
- Providing service in accordance to customer's entitlement (contract, warranty or trade).
- Drive business results by actively participating in FSE Lead Programs with the intent of driving potential sales opportunities and increasing revenue.
- Adhering to Agilent's business priorities associated with FSE utilization, call closure and parts inventory management.
- Maintaining up to date technical knowledge for assigned products.
- Partnering with colleagues and Solution Unit acting as an internal resource on technical issues.
- Adhering to environmental health and safety guidelines.
- Diligent and accurate paperwork submissions, including Field Service Reports, Qualification protocols, PM checklists and internal documentation requirements.

The above responsibilities are intended to describe the general nature and level of work performed by the successful candidate. They are not intended to be an exhaustive list of all duties and responsibilities.
BS Degree in Sciences (Chemistry, Biology, etc.) or equivalent work experience and a minimum of 8 years related hands-on experience with analytical instrumentation.
- High-end LCMS (TOF, QTOF and QQQ) experience a must. Can be with us or other OEM instrumentation.
- Proven track record of successful field customer management.
- Strong organizational and leadership capabilities.
- Excellent verbal and written communication skills are a must.
- Demonstrated ability to perform hands on maintenance, installations and selected repairs on analytical instruments.
- Ability to solve, high impact problems related to product availability; typically system/solution focused.
- Must be available for up to 25% travel that may include over-night stays.
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
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