Principal Product Engineer - Customer Quality-Automotive

Location: Phoenix, AZ
Date Posted: 02-06-2017
Job Description:
Position is the designated customer contact representative for the plant. Provides technical assistance and direction to the plant while keeping both the customer's and company's best interests in mind. Serves as direct customer interface for all quality customer plant performance concerns ensures that all concerns are properly directed to appropriate personnel expeditiously. Provides continuous improvement to the customer concern response system for continued customer satisfaction improvement to include facilitation of responses by and mentoring of Business Teams to ensure proper and expeditious responses. Facilitates/coordinates data and product analysis with Business Teams for determination of failure modes. Coordinates with and mentors Business Teams to determine proper containment activities at customer, product in transit, product in inventory and containment of ongoing production approval of and evaluates effectiveness of containment activities.
 
Opens Fast Response (FR) procedure for customer quality issues and for internal quality issues that could affect quality performance at the customer plants. Schedules FR meetings and facilitates/mentors Business Team root cause and corrective action analysis to ensure that both defect and systemic causes for why made and why not detected are found and corrective actions are properly implemented to prevent failure mode re-occurrence. Coordinates supplier response with Supplier Quality Engineering on customer concerns. Provides correspondence and reports to the customer for updates and closure to quality concerns. Leads special projects as required or assigned. Has the ability to analyze problems, make recommendations, prioritize and manage multiple tasks. Participates in audits and supports external organizations and activities such as TS16949.Abilities:Outstanding oral and written communication and organizational skills required. Must be able to lead and mentor. Strong analytical problem solving including FMEA, DOE and 8D analysis. Must be well versed in working with customers and suppliers. Must have a complete understanding of automotive requirements (AIAG and customer specific), process control methodology, customer concern systems/expectations and the 8D 5-why process. Outstanding PC skills.
Additional Information:Automotive experience preferred but not required
Very competitive salary and benefits!
Great company to work for!
Full relocation package is available!
Don't miss out! Apply now and we'll be in touch immediately with more specific details, salary information and to answer any questions!!

This position does NOT provide sponsorship so please do NOT apply if you require sponsorship.  Thank You

KP Recruiting Group 
"Bringing Talent to the Marketplace"

KP Recruiting Group is a well established and very respected recruiting firm.  We have built a strong reputation as a premier resource for providing highly qualified candidates for our clients.  We are very experienced in many industries and have a wide range of clients.  We will serve as your advocate during your career search!  Let us do the work for you!  There is never a fee for our services!



 
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